Shipping Policy
Last Updated: September 4, 2026
Thank you for shopping with Shopemilees.
This Shipping Policy explains our order processing times, shipping fees, estimated delivery times, tracking, and other important delivery information for orders placed through shopemilees.com.
1. Order Processing Time
Orders are generally processed within 1–3 business days after payment has been successfully confirmed.
Business days are Monday through Friday, excluding public holidays.
During promotional periods, holidays, or periods of unusually high order volume, processing may take slightly longer.
Once your order has been processed and handed to the shipping carrier, you will receive shipping confirmation where tracking information is available.
2. Shipping Fees
Our standard shipping fee is:
$12.99 USD per order
We offer free standard shipping on orders over $39.99 USD.
Any applicable shipping charge will be displayed at checkout before you complete your purchase.
3. Estimated Delivery Time
After order processing, estimated standard delivery time is generally:
7–15 business days
Estimated delivery times begin after the order has been processed and shipped.
Please note that delivery times are estimates and are not guaranteed.
Actual delivery may vary depending on:
- Destination country or region
- Shipping carrier
- Customs clearance
- Local postal services
- Weather conditions
- Public holidays
- Peak shipping periods
- Other circumstances outside our reasonable control
4. Order Tracking
When tracking information is available, it will be sent to the email address used when placing the order.
Please allow some time after receiving your shipping confirmation for tracking information to become active.
Tracking updates may not appear immediately after the parcel is handed to the carrier.
5. Shipping Address
Customers are responsible for providing a complete and accurate shipping address at checkout.
Please carefully check:
- Recipient name
- Street address
- Apartment or unit number
- City
- State or province
- Postal code
- Country
- Telephone number
Shopemilees cannot be responsible for delays, failed deliveries, or additional shipping costs caused by incorrect or incomplete information provided by the customer.
If you notice an error in your shipping address, please contact us as soon as possible at:
We will try to assist before the order enters the fulfillment process, but address changes cannot be guaranteed once an order has been processed or shipped.
6. Multiple Shipments
In some cases, products from the same order may be shipped separately.
If your order is divided into multiple packages:
- You may receive more than one tracking number
- Packages may arrive on different dates
- You will not be charged additional standard shipping fees solely because an order is divided into multiple shipments
7. Delivery Delays
Although we work with shipping and logistics providers to deliver orders within the estimated timeframe, delays may occasionally occur.
Possible causes include:
- Customs inspections
- Carrier disruptions
- Severe weather
- Local delivery delays
- Peak holiday periods
- Transportation disruptions
- Incorrect delivery information
- Events outside our reasonable control
If your tracking information has not updated for an extended period or your order appears significantly delayed, please contact our customer service team.
8. Customs, Duties, and Taxes
International orders may be subject to customs procedures, import duties, taxes, or other charges imposed by the destination country or region.
Where these charges are not collected at checkout, they may be the responsibility of the recipient.
Customs requirements and charges vary by destination, and Shopemilees does not control fees imposed by local authorities.
Customers are responsible for understanding any import requirements that may apply in their location.
9. Failed Delivery
If a parcel cannot be delivered because of:
- An incorrect or incomplete address
- Repeated unsuccessful delivery attempts
- Failure to collect the parcel
- Refusal of delivery
- Other customer-related delivery issues
the parcel may be returned to the sender or otherwise handled according to the carrier's procedures.
Additional shipping costs may apply if reshipment is requested.
Please contact us if you experience a delivery issue.
10. Lost Packages
If tracking indicates that your package has not been delivered within a reasonable period, please contact us at:
Please provide:
- Your order number
- Recipient name
- Shipping address
- Tracking number, if available
We will review the available tracking information and assist with the next steps.
11. Packages Marked as Delivered
If tracking shows that your order has been delivered but you cannot locate the package, please:
- Check around the delivery location
- Ask household members or neighbors
- Check with building reception or management
- Contact the local carrier where appropriate
If you are still unable to locate the parcel, contact our customer service team and we will review the situation based on the available delivery information.
12. Damaged Packages
If your parcel arrives visibly damaged, please inspect the contents as soon as reasonably possible.
If the product itself is damaged, defective, or incorrect, contact us at:
Please include:
- Your order number
- A description of the issue
- Clear photographs of the product
- Photographs of the packaging where relevant
We will review the issue and provide an appropriate resolution in accordance with our Return Policy.
13. Order Changes and Cancellations
If you need to change or cancel your order, please contact us as soon as possible.
Orders may be changed or cancelled before they enter the fulfillment or shipping process.
Once an order has been processed or shipped, changes or cancellations may no longer be possible.
If the order has already shipped, the applicable return process may be used after delivery.
14. Shipping Summary
Order Processing Time
1–3 business days
Standard Shipping Fee
$12.99 USD
Free Shipping
Orders over $39.99 USD
Estimated Delivery Time
7–15 business days after processing
15. Contact Us
If you have any questions regarding shipping, tracking, or delivery, please contact us:
Company Name
Chengdu Lucai Chao Trading Co., Ltd.
Registered Address
Room 108, 1st Floor, No. 1248 Panda Avenue, Chenghua District, Chengdu, Sichuan, China, Annex 1-61
Phone
(+1) 813 608 6123
Website
shopemilees.com
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