Return Policy

Last Updated: September 4, 2026

At Shopemilees, we want you to feel confident when shopping with us. If you are not completely satisfied with your purchase, eligible items may be returned in accordance with the terms below.

1. Return Window

We accept eligible returns within 30 days after the date of delivery.

Return requests submitted after the 30-day return period may not be accepted.

2. Return Eligibility

To qualify for a return, the item must generally be:

• Unworn
• Unwashed
• Unused
• Free from stains, odors, makeup, or other signs of wear
• In its original condition
• With original tags attached where applicable
• Returned with original packaging where reasonably possible

Items that do not meet these conditions may not qualify for a refund.

3. Non-Returnable Items

For hygiene, safety, or other applicable reasons, certain items may not be eligible for return, including:

• Items showing signs of wear or use
• Washed or altered products
• Items without original tags where tags were provided
• Items damaged after delivery due to improper use or care
• Gift cards
• Items specifically marked as final sale or non-returnable at the time of purchase

Your statutory consumer rights, where applicable, are not affected.

4. How to Request a Return

To request a return, please contact:

Email: service@shopemilees.com
Phone: (+1) 813 608 6123

Please provide:

• Your order number
• The item you wish to return
• The reason for the return
• Photographs if the item is damaged, defective, or incorrect

Our customer service team will review your request and provide the relevant return instructions.

Please do not send products to our registered business address unless specifically instructed to do so.

5. Return Shipping Costs

For returns due to a change of mind, incorrect size selection, or other customer-related reasons, return shipping costs are generally the responsibility of the customer.

If you receive an item that is:

• Damaged
• Defective
• Incorrect
• Significantly different from the item ordered

please contact us before arranging a return. Where the issue is confirmed, Shopemilees will provide an appropriate resolution and may cover reasonable return shipping costs where applicable.

6. Damaged, Defective, or Incorrect Items

Please inspect your order after delivery.

If you receive a damaged, defective, or incorrect item, contact us as soon as reasonably possible at:

service@shopemilees.com

Please include your order number and clear photographs showing the issue.

After reviewing the information provided, we may offer an appropriate solution such as:

• Replacement
• Refund
• Other reasonable resolution

depending on the circumstances.

7. Size and Fit

Our products may vary in fit depending on the fabric, cut, stretch, and intended silhouette.

We recommend reviewing the individual product description and product-specific sizing information before placing your order.

Where a product page contains specific garment measurements, those measurements should be used as the primary sizing reference.

Our general Size Guide is provided for additional guidance.

Selecting an incorrect size does not make an item defective, but eligible items may still be returned within the applicable return period.

8. Exchanges

We do not guarantee direct exchanges because product availability may change.

If you would like a different size, color, or style, please contact our customer service team for assistance.

Where a direct exchange is unavailable, you may return the eligible item in accordance with this policy and place a new order for your preferred product.

9. Refunds

Once a returned item is received and inspected, we will notify you of the outcome of your return request.

If approved, the refund will be issued to the original payment method.

Approved refunds are generally processed within 5–10 business days.

Please note that your bank, card issuer, or payment provider may require additional time to reflect the refund in your account.

10. Original Shipping Charges

Original shipping charges are generally non-refundable unless:

• The order was incorrectly fulfilled by Shopemilees
• The item received was confirmed to be damaged or defective
• Applicable law requires otherwise

11. Partial Refunds or Rejected Returns

A return may be rejected or receive a reduced refund where permitted by applicable law if:

• The product shows signs of wear or use
• Tags have been removed
• The product has been washed or altered
• Parts of the original product are missing
• The product was damaged after delivery
• The return does not comply with this policy

We will review each return based on its individual circumstances.

12. Return Transit

Customers should use a reliable and trackable shipping method when returning an item.

Shopemilees cannot be responsible for return parcels that are lost or damaged before reaching the designated return location unless the return shipment was arranged directly by us.

Please retain your shipping receipt and tracking information until your return has been completed.

13. Order Cancellations

If you wish to cancel an order, please contact us as soon as possible.

Orders may be cancelled before they enter the fulfillment or shipping process.

Once an order has been processed or shipped, cancellation may no longer be possible and the standard return process will apply after delivery.

14. Contact Us

If you have questions about a return or refund, please contact us:

Company Name
Chengdu Lucai Chao Trading Co., Ltd.

Registered Address
Room 108, 1st Floor, No. 1248 Panda Avenue, Chenghua District, Chengdu, Sichuan, China, Annex 1-61

Email
service@shopemilees.com

Phone
(+1) 813 608 6123

Website
shopemilees.com