FAQ
Welcome to the Shopemilees FAQ. Below you’ll find answers to common questions about products, sizing, orders, shipping, returns, refunds, and payments.
1. What does Shopemilees sell?
Shopemilees is a women’s fashion store offering a curated selection of:
- Tops
- Bottoms
- Skirts
- Co-ord sets
- Selected dresses and layering pieces
Our collections focus on modern, wearable styles that are easy to mix, match, and style for everyday use.
2. How do I choose the right size?
We recommend checking the sizing information provided on the individual product page before placing your order.
Because different garments may vary in cut, fabric, stretch, and intended fit, product-specific measurements should always be used as the primary reference.
You can also visit our Size Guide for general guidance on how to measure your bust, waist, hips, and inseam.
If you are unsure between sizes, please contact us at:
3. Are all products sized the same?
No.
Some Shopemilees products may be fitted, regular, relaxed, or oversized. Sizing may also vary depending on the fabric and construction of the garment.
Always review the individual product description and size information before ordering.
4. What currency are prices displayed in?
Unless otherwise stated, prices on shopemilees.com are displayed in USD.
The final amount payable will be shown at checkout.
5. What payment methods do you accept?
We accept the payment methods displayed at checkout.
Depending on availability, these may include major credit or debit cards and other supported payment options.
Payment must be successfully authorized before your order can be processed.
6. How long does order processing take?
Orders are generally processed within:
1–3 business days
Business days are Monday through Friday, excluding public holidays.
Processing times may occasionally be longer during promotional periods, holidays, or periods of unusually high order volume.
7. How much does shipping cost?
Our standard shipping fee is:
$12.99 USD per order
We offer:
Free standard shipping on orders over $39.99 USD
Any applicable shipping fee will be shown at checkout before payment is completed.
8. How long does delivery take?
After your order has been processed and shipped, estimated delivery time is generally:
7–15 business days
Delivery times are estimates and may vary depending on your destination, customs procedures, carrier delays, weather, public holidays, or other circumstances outside our reasonable control.
9. How can I track my order?
When tracking information is available, it will be sent to the email address used when placing your order.
Please allow some time after shipment for tracking information to become active.
If your tracking has not updated for an extended period, please contact our customer support team.
10. Can I change my shipping address after placing an order?
If you notice an error in your shipping address, please contact us as soon as possible at:
We will try to update the information before the order enters fulfillment.
However, once an order has been processed or shipped, address changes may no longer be possible.
11. Can I cancel my order?
Orders may generally be cancelled before they enter the fulfillment or shipping process.
If you wish to cancel an order, please contact us as soon as possible.
Once an order has been processed or shipped, cancellation may no longer be available. In that case, you may request a return after delivery if the item meets our return requirements.
12. What is your return period?
Eligible products may be returned within:
30 days after delivery
Returned items must generally be:
- Unworn
- Unwashed
- Unused
- In their original condition
- Free from stains, odors, makeup, or other signs of wear
- Returned with original tags where applicable
Please review our Return Policy for full details.
13. How do I request a return?
To request a return, please contact:
Please include:
- Your order number
- The item you wish to return
- The reason for the return
- Photographs if the item is damaged, defective, or incorrect
Our customer service team will review your request and provide the appropriate return instructions.
Please do not send a return to our registered company address unless specifically instructed to do so.
14. Who pays for return shipping?
For returns caused by a change of mind, incorrect size selection, or other customer-related reasons, return shipping costs are generally the responsibility of the customer.
If the item received is confirmed to be:
- Damaged
- Defective
- Incorrect
- Significantly different from the item ordered
Shopemilees will review the case and provide an appropriate resolution, which may include covering reasonable return shipping costs where applicable.
15. Can I exchange an item?
Direct exchanges are not guaranteed because product availability may change.
If you would like a different size, color, or style, please contact our customer service team.
Where a direct exchange is unavailable, you may return the eligible item and place a new order for your preferred product.
16. How long do refunds take?
Once a returned item has been received, inspected, and approved, the refund will generally be processed within:
5–10 business days
Refunds are issued to the original payment method.
Your bank, card issuer, or payment provider may require additional time before the refund appears in your account.
17. Are original shipping fees refundable?
Original shipping charges are generally non-refundable unless:
- The item received was confirmed to be damaged or defective
- Shopemilees incorrectly fulfilled the order
- Applicable law requires otherwise
18. What should I do if I receive a damaged or incorrect item?
Please contact us as soon as reasonably possible at:
Include:
- Your order number
- A description of the issue
- Clear photographs of the product
- Photographs of the packaging where relevant
Our team will review the information and provide an appropriate resolution.
19. What if my package is marked as delivered but I cannot find it?
If tracking shows that your parcel has been delivered but you cannot locate it, please first:
- Check around the delivery location
- Ask household members or neighbors
- Check with reception or building management
- Contact the local carrier where appropriate
If you still cannot locate the package, please contact our customer support team.
20. What if my package is delayed?
Delivery delays can occasionally occur due to:
- Customs procedures
- Carrier disruptions
- Weather conditions
- Local postal delays
- Public holidays
- Peak shipping periods
If your tracking information has not updated for an extended period or your package appears significantly delayed, contact us and we will review the available tracking information.
21. Do you ship internationally?
Shipping availability depends on the destination options displayed at checkout.
If your country or region is available during checkout, we can generally accept an order for that destination.
Delivery times and customs requirements may vary by country or region.
22. Will I have to pay customs duties or taxes?
International orders may be subject to import duties, taxes, or customs charges imposed by the destination country or region.
Where these charges are not collected at checkout, they may be the responsibility of the recipient.
Shopemilees does not control charges imposed by local customs authorities.
23. Are product colors exactly the same as shown online?
We make reasonable efforts to display product colors accurately.
However, actual colors may appear slightly different due to:
- Screen settings
- Device type
- Lighting conditions
- Photography conditions
Small differences in color appearance are normal.
24. How should I care for my clothing?
Where available, care instructions are provided in the individual product description or on the garment label.
We recommend following product-specific care instructions to help maintain the shape, color, and condition of your clothing.
25. How can I contact Shopemilees?
Our customer service team can assist with product, sizing, order, shipping, return, refund, and payment questions.
Company Name
Chengdu Lucai Chao Trading Co., Ltd.
Registered Address
Room 108, 1st Floor, No. 1248 Panda Avenue, Chenghua District, Chengdu, Sichuan, China, Annex 1-61
Phone
(+1) 813 608 6123
Website
shopemilees.com
Response Time
We generally aim to respond within 1–2 business days.
