Privacy Policy
Last Updated: September 4, 2026
This Privacy Policy explains how Shopemilees collects, uses, stores, and shares personal information when you visit shopemilees.com, place an order, contact us, or otherwise use our services.
Shopemilees is operated by Chengdu Lucai Chao Trading Co., Ltd.
By using our website, you acknowledge the practices described in this Privacy Policy.
1. Information We Collect
Depending on how you interact with Shopemilees, we may collect the following categories of information:
Personal and Contact Information
This may include:
- Name
- Billing address
- Shipping address
- Email address
- Telephone number
Order Information
When you place an order, we may collect information such as:
- Products purchased
- Order number
- Order value
- Shipping method
- Order and delivery status
- Return or refund information
Payment Information
Payments are processed through payment providers made available at checkout.
We may receive limited payment-related information necessary to process and manage your order, but full card details are generally handled directly by the applicable payment processor.
Account Information
If customer account functionality is available, we may collect:
- Login details
- Account preferences
- Saved addresses
- Order history
Device and Usage Information
When you visit our website, certain information may be collected automatically, including:
- IP address
- Browser type
- Device type
- Operating system
- Pages viewed
- Referring pages
- Approximate location based on IP address
- Website interaction data
Customer Service Information
If you contact us, we may collect information contained in your inquiry, including:
- Order details
- Email correspondence
- Photographs you provide
- Return or refund information
- Product or sizing questions
2. How We Use Your Information
We may use personal information to:
- Process and fulfill orders
- Arrange shipping and delivery
- Send order confirmations and tracking information
- Process returns and refunds
- Provide customer support
- Respond to questions and requests
- Verify payments
- Detect and prevent fraud or unauthorized activity
- Maintain and improve our website
- Analyze website usage and performance
- Comply with legal and regulatory requirements
- Protect our business, customers, and website
- Send marketing communications where permitted and where appropriate consent has been obtained
3. Legal Bases for Processing
Where applicable data protection law requires a legal basis, we may process personal information based on:
- Contractual necessity — to process and fulfill your order
- Legitimate interests — to operate, secure, and improve our business
- Legal obligations — to comply with applicable laws and regulations
- Consent — where consent is required for marketing, cookies, or other specific processing activities
Where processing is based on consent, you may withdraw your consent at any time, subject to applicable law.
4. Cookies and Similar Technologies
Shopemilees may use cookies and similar technologies to operate and improve the website.
These technologies may be used to:
- Keep the website functioning properly
- Remember cart contents and preferences
- Understand how visitors use the website
- Improve website performance
- Support security and fraud prevention
- Measure marketing performance
- Provide relevant advertising where permitted
You may be able to manage cookies through your browser settings or through any cookie preference tools made available on our website.
Disabling certain cookies may affect some website functions.
5. How We Share Information
We may share personal information with service providers where reasonably necessary to operate Shopemilees.
These providers may include:
- Ecommerce platform providers
- Payment processors
- Shipping and logistics providers
- Warehousing or fulfillment providers
- Customer support service providers
- Website hosting providers
- Analytics providers
- Fraud prevention providers
- Marketing and advertising service providers
- Professional advisers where necessary
These parties are expected to process information only as necessary to provide their services and in accordance with applicable requirements.
We may also disclose personal information where required to:
- Comply with applicable law
- Respond to a lawful request from authorities
- Protect our legal rights
- Investigate fraud or security incidents
- Enforce our Terms & Conditions
6. International Data Transfers
Because Shopemilees operates an online ecommerce business and may work with service providers in different countries, personal information may be processed or stored outside the country where you live.
Where required by applicable law, appropriate safeguards may be used to protect personal information transferred internationally.
7. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.
Retention periods may depend on factors such as:
- Order and transaction requirements
- Customer support needs
- Fraud prevention
- Tax and accounting requirements
- Legal obligations
- Dispute resolution
When personal information is no longer reasonably required, it may be deleted, anonymized, or otherwise securely disposed of.
8. Data Security
We use reasonable administrative, technical, and organizational measures designed to protect personal information against:
- Unauthorized access
- Loss
- Misuse
- Alteration
- Disclosure
- Destruction
However, no internet transmission or electronic storage method can be guaranteed to be completely secure.
Customers are responsible for protecting their own account credentials and devices.
9. Your Privacy Rights
Depending on your country or region, you may have rights concerning your personal information, including the right to:
- Request access to personal information we hold about you
- Request correction of inaccurate information
- Request deletion of certain information
- Request restriction of certain processing
- Object to certain processing
- Request a portable copy of certain information
- Withdraw consent where processing is based on consent
- Opt out of certain marketing communications
These rights may be subject to exceptions or limitations under applicable law.
To submit a privacy request, contact:
We may need to verify your identity before completing certain requests.
10. Marketing Communications
If you choose to receive promotional emails or other marketing communications from Shopemilees, you may unsubscribe at any time by:
- Using the unsubscribe link contained in the message, or
- Contacting us at service@shopemilees.com
You may continue to receive non-marketing communications relating to your orders, account, returns, security, or customer service requests.
11. Children's Privacy
Shopemilees is not intended for children who are not legally able to enter into online purchase agreements in their jurisdiction.
We do not knowingly seek to collect personal information from children in violation of applicable law.
If you believe a child has provided personal information improperly, please contact us.
12. Third-Party Links
Our website may contain links to third-party websites or services.
Shopemilees is not responsible for the privacy practices, security, or content of independent third-party websites.
We encourage you to review their privacy policies before providing personal information.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in:
- Our business practices
- Website functionality
- Service providers
- Legal or regulatory requirements
The latest version will be published on this page with the updated revision date.
14. Contact Us
If you have questions about this Privacy Policy or how your personal information is handled, please contact us:
Company Name
Chengdu Lucai Chao Trading Co., Ltd.
Registered Address
Room 108, 1st Floor, No. 1248 Panda Avenue, Chenghua District, Chengdu, Sichuan, China, Annex 1-61
Phone
(+1) 813 608 6123
Website
shopemilees.com
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