Refund policy
Last Updated: September 27, 2026
At Fillzara, we want you to feel confident when shopping with us. If you are not satisfied with your purchase, you may request a return in accordance with the policy below.
↩️ Returns
We accept return requests within 30 days of delivery.
To be eligible for a return, your item must be unworn and unused, in its original condition, with original tags attached, and in the original packaging where applicable.
Items that have been worn, washed, altered, damaged, or used may not be eligible for return.
How to Request a Return
To request a return, please contact us at service@fillzara.com and provide your order number and reason for return.
Our customer service team will review your request and provide the applicable return instructions and return address.
📦 Please contact us before sending your return. Items returned without prior authorization may not be accepted.
Return Shipping
Customers are responsible for return shipping costs when the return is due to personal reasons, such as ordering the wrong size or changing your mind.
If you receive a damaged, defective, or incorrect item, please contact us so we can review the issue and provide an appropriate solution.
Original shipping charges are non-refundable unless otherwise required by applicable law.
💳 Refunds
Once your returned item has been received and inspected, we will notify you whether your refund has been approved.
If approved, the refund will be issued to your original payment method. Please note that it may take additional time for your bank or payment provider to process and post the refund.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us at service@fillzara.com as soon as possible.
Please include your order number, a description of the issue, and clear photos so that we can review the issue and assist you.
Exchanges
If you would like a different size or style, please contact our customer service team. Exchanges are subject to product availability.
Non-Returnable Items
Certain items may not be eligible for return, including:
Worn or Used Items — Items that have been worn, washed, altered, used, or damaged after delivery
Gift Cards — Gift cards are not eligible for return
Customized Items — Personalized or customized products
Final-Sale Items — Items clearly marked as final sale at the time of purchase
Return & Refund Questions
If you have any questions about a return or refund, please contact us at service@fillzara.com.
